Steps 02 to 03
Intake and checkout
One question at a time, with eligibility logic and safety screening built in. Patients who stop halfway get a follow-up text from AI Recovery.
HOW IT WORKSWebsite, clinical network, compliance
Your website. Real care behind it.
A Sylaris One site is the front door. Behind it, Sylaris OS connects intake, payments, independent licensed providers, licensed pharmacies and a patient portal. Here's what happens when a patient arrives, and who is responsible for each part.
The patient journey
From first click to refill, under your brand the whole way.
Eight steps, one experience. Patients only ever see your name, while each step is handled by the party licensed and equipped to do it.
Website
A patient lands on your site and picks a treatment.
You + Sylaris OneIntake
A treatment-specific questionnaire screens eligibility and safety.
Sylaris OSCheckout
HIPAA-compliant payment, with subscriptions set up.
Sylaris OSProvider review
A licensed provider reviews the intake, async or by video.
Licensed providerPrescription
Issued only if the provider finds it clinically appropriate.
Licensed providerPharmacy
The prescription is routed to a licensed pharmacy to fill.
Licensed pharmacyDelivery
Medication ships to the patient's door with tracking.
Pharmacy + Sylaris OSPortal + refills
Orders, care-team messages and renewals in your branded portal.
Sylaris OS
Inside the system
What each step looks like.
Here's what sits behind a Sylaris One site, from the patient's first form to their next refill. When you launch, every patient-facing screen carries your brand.
Steps 04 to 05
Provider review
Independent licensed providers in all 50 states and Puerto Rico work a review queue, message patients and decide on treatment.
Steps 06 to 07
Pharmacy and delivery
Approved prescriptions route to licensed pharmacies for dispensing and shipping, with status updates flowing back to the patient.
Step 08
Patient portal
Patients track orders, message their care team and manage refills in a portal with your name on it.
For you
Analytics across the whole journey
Visits, intake completion, orders, subscriptions and refills in one view, so you can see which pages, treatments and campaigns are working.
Dashboard figures shown are sample data.
Who does what
Clear lines of responsibility.
The most common question we hear is "who's actually responsible for this?" Here's the answer for every part of the business.
- LeadsOwns this and makes the decisions
- SupportsProvides tools or a hand-off
| Responsibility | You | Sylaris One | Sylaris OS | Independent licensed providers | Licensed pharmacies |
|---|---|---|---|---|---|
| Brand, positioning and marketing | Leads | Supports | Not involved | Not involved | Not involved |
| Website design, copy and content | Leads | Supports | Not involved | Not involved | Not involved |
| Hosting, domain and SSL | Not involved | Leads | Not involved | Not involved | Not involved |
| Locked safety and compliance blocks | Not involved | Leads | Supports | Not involved | Not involved |
| Retail prices and promotions | Leads | Not involved | Supports | Not involved | Not involved |
| Intake questionnaires and eligibility screening | Not involved | Not involved | Leads | Supports | Not involved |
| Checkout, payments and subscriptions | Not involved | Not involved | Leads | Not involved | Not involved |
| Patient health data (HIPAA) | Not involved | Not involved | Leads | Supports | Supports |
| Medical evaluation and prescribing decisions | Not involved | Not involved | Supports | Leads | Not involved |
| Clinical questions and follow-up | Not involved | Not involved | Supports | Leads | Not involved |
| Dispensing and shipping medication | Not involved | Not involved | Supports | Not involved | Leads |
| Patient portal and refill requests | Not involved | Not involved | Leads | Supports | Not involved |
| LegitScript application | Leads | Not involved | Supports | Not involved | Not involved |
You never make or influence clinical decisions. Providers decide independently whether treatment is appropriate for each patient, and that decision can't be overridden by you or by Sylaris.
Compliance and trust
Built to be legitimate, not just look it.
Telehealth brands live or die on trust. These are the guardrails that come with every Sylaris One launch.
HIPAA-compliant platform
Intake, checkout, patient records and the portal run on Sylaris OS, which is built for HIPAA compliance.
Independent provider decisions
Licensed providers decide whether treatment is appropriate for each patient. No brand, sales target or subscription can change that.
LegitScript support
Expedited help preparing your LegitScript application and reviewing your site. LegitScript alone decides approval and timing.
Honest medication language
Compounded medications are not FDA-approved, and your site says so. Locked blocks keep safety information and disclosures in place.
State availability varies
Providers cover all 50 states and Puerto Rico, but which treatments are available depends on state rules, protocols and pharmacy coverage.
No PHI in the website editor
The Sylaris One editor holds your site content only. Patient health information is never stored in it; it lives in Sylaris OS.
From free build to launch
Build for free. Launch when you're ready.
- Build freePick a template, add your brand and programs, and preview it on a free subdomain. No card required.
- Choose a planLaunch plans include the site, hosting and the Sylaris OS clinical backend. See pricing.
- Connect your domainPoint any domain you own with guided DNS setup. SSL is handled for you.
- Pre-launch checkIntake, checkout and the portal are connected, and a compliance check confirms nothing ships half-finished.
- LivePublish and start sending traffic. Patients see your brand from first click to refill.
FAQ
Is this legit? Fair question.
Who actually treats the patients?
Independent licensed providers in the Sylaris OS network. They review each patient's intake, can message or meet with them by video, and decide whether treatment is clinically appropriate. Medications are dispensed by licensed pharmacies.
Do I need a medical license to run the brand?
No. You build and market the brand. You don't practice medicine, prescribe or dispense; those are handled by licensed providers and pharmacies.
What happens if a provider decides treatment isn't right for someone?
The patient isn't prescribed that treatment. Providers may suggest an alternative or recommend in-person care. Neither you nor Sylaris can override a provider's decision.
Can I offer every treatment in every state?
Not always. Providers are licensed across all 50 states and Puerto Rico, but availability of each treatment depends on state rules, clinical protocols and pharmacy coverage.
Are compounded medications FDA-approved?
No. Compounded medications are not FDA-approved. They are prepared by licensed pharmacies when a provider prescribes them, and your site's locked disclosure blocks say so clearly.
How long does LegitScript certification take?
LegitScript sets its own timeline and makes its own approval decisions, so no one can promise either. Sylaris provides expedited support preparing your application and site to give you the best footing.
Does the website editor store patient data?
No. The editor holds your site's content only. Patient health information lives in Sylaris OS, which is built for HIPAA compliance.
Start today
Now you know how it works. Build yours.
Pick a template, make it yours and preview it for free. The clinical side switches on when you launch.